Privacy policy

Last updated: 3 August 2026.

Data Fidely processes

Fidely processes shop identity, Converty orders, customer contact details, purchased items, delivery status, loyalty balances, consent evidence, campaigns and WhatsApp delivery identifiers to provide the service.

Purpose and retention

Data is used for analytics, rewards, requested messaging and account administration. Raw Converty cart payloads are minimized and removed after the configured retention period, which defaults to 90 days. Derived records remain until account deletion or a lawful request.

Sharing and security

Data may be processed by MongoDB, Vercel, Converty and the configured WhatsApp provider. Merchants remain responsible for having a lawful basis to upload and message customers.

Your choices

Merchants can export or delete their account in Settings. Customer requests should first be sent to the relevant shop.